Privacy Policy

This Privacy Policy explains how TNWOIH LLC ("TNWOIH LLC," "we," "our," or "us") collects, uses, stores and protects personal information when you use the LDplace website, applications and services ("LDplace" or the "Services").

1. Controller

The data controller is TNWOIH LLC, registered at 30 North Gould Street, Suite R, Sheridan, WY 82801, USA. TNWOIH LLC owns and operates the LDplace platform. Privacy requests may be sent through the Contact page or by emailing support@ldplace.com.

2. Information we collect

Depending on how you use the Services, we may collect the following categories of information:

• Account and contact information, including your name, email address, organization, account role and login information.
• Brand Profile information, including your company name, industry, website, business description, products and services, target audience, preferred brand voice, preferred colours, promotions, upcoming events, preferred languages and selected social media platforms.
• Logo-generation information, including brand briefs, prompts, instructions, preferred styles, requested revisions, uploaded reference materials and generated logo assets.
• Social content information, including campaign objectives, content instructions, selected platforms, publication start dates, captions, hashtags, calls to action, content calendars, promotional image prompts and generated social media images.
• Uploaded content, including images, logos, product references, brand materials and other files that you choose to submit where upload functionality is available.
• Generated output records, including generated logos, captions, promotional images, daily posts, weekly plans, monthly plans, generation status, processing attempts, provider request references and technical usage information.
• Transaction and wallet information, including purchases, Service Credit balances, reservations, settlements, reversals, promotional Credits, payment references, billing information and refund records. Payment card information is processed directly by Stripe or another disclosed payment provider and is not stored by LDplace.
• Device and technical information, including browser type, device information, operating system, IP address, timestamps, request logs, error records, security events and fraud-prevention information.
• Website integration information, including registered website identifiers, source-site customer IDs, source order references, payment-session identifiers, API requests and webhook delivery records where applicable.
• Communications, including customer support requests, complaints, feedback, account-verification communications and records of policy acceptance.
• Cookie and preference information, including login state, consent preferences, language preferences and other settings stored through cookies or similar technologies.

3. Why we use information

We may use personal information for the following purposes:

• To create, maintain and secure your account.
• To provide the logo-generation and AI Social Content services that you request.
• To create and maintain your Brand Profile.
• To personalize generated content using your business information, products, promotions, events and selected platforms.
• To generate logos, captions, hashtags, calls to action, promotional images, daily posts and content calendars.
• To process generation requests through queues and track their status, completion, failure or retry.
• To deliver generated outputs securely through your authenticated workspace.
• To process payments, maintain Service Credit balances and reconcile transactions.
• To release or restore reserved Service Credits following eligible failed generations.
• To provide customer support and respond to questions, disputes and complaints.
• To detect, investigate and prevent fraud, abuse, security threats and policy violations.
• To maintain, troubleshoot, test and improve the Services.
• To comply with legal, tax, accounting, regulatory and contractual obligations.
• To establish, exercise or defend legal claims.
• To send service-related notices, including generation-status, payment, account and policy communications.
• To send marketing communications where permitted by law and, where required, with your consent.

Where required by applicable law, we process personal information because it is necessary to perform our contract with you, comply with legal obligations, protect our legitimate business interests or, where applicable, based on your consent.

4. Brand Profiles and content personalization

LDplace may store a Brand Profile associated with your account so that you do not need to re-enter the same business information for each social content request.

Information stored in a Brand Profile may be used to personalize future captions, images, posts and content plans. You may update the Brand Profile by submitting revised information through the Services.

You are responsible for ensuring that Brand Profile information is accurate, current and appropriate for use in AI-generated content. You should not include confidential, regulated or unnecessary personal information in your Brand Profile.

5. AI processing

Prompts, Brand Profile information, uploaded references, campaign objectives and related instructions may be transmitted to OpenAI and other AI service providers that we may engage to generate or edit text and images.

Depending on the requested service, information transmitted for AI processing may include:

• Your company name and business description
• Products and services
• Target audience and brand voice
• Preferred colours and visual direction
• Promotions and upcoming events
• Selected social media platforms
• Captions, hashtags and calls to action
• Image prompts and uploaded reference materials
• Logo and revision instructions

AI providers may process submitted information and generated outputs as necessary to provide the requested generation, maintain security, prevent abuse and operate their services in accordance with their applicable contractual terms.

Do not submit confidential information, financial account details, government identification numbers, health information, regulated information or third-party personal information unless you have the lawful authority to do so and the Service expressly supports that use.

AI-generated outputs may contain inaccurate or unexpected information. You are responsible for reviewing generated content before using or publishing it.

6. Automated processing and generation decisions

LDplace uses automated systems to generate creative outputs based on the instructions and information you provide.

Automated processing may be used to:

• Generate captions, hashtags and calls to action.
• Create promotional images and logo concepts.
• Organize weekly and monthly content calendars.
• Select or recommend social media platforms for planned posts.
• Moderate requests for safety, provider-policy and acceptable-use compliance.
• Detect technical failures, duplicate requests, fraud or unusual account activity.

AI-generated recommendations do not have legal or similarly significant effects by themselves. You decide whether to use, edit, schedule or publish an output.

7. Service providers and recipients

We may share personal information with service providers and other recipients where necessary to operate the Services, including:

• Payment processors, such as Stripe, for payment processing, payment confirmation, refunds and fraud prevention.
• AI service providers, such as OpenAI, for text generation, image generation, image editing, moderation and related processing.
• Cloud hosting and database providers, for application hosting, databases, queues, backups and infrastructure.
• Object-storage providers, for storing uploaded files and generated logos or social media images.
• Email and communication providers, for transactional messages, support communications and permitted marketing messages.
• Customer-support providers, where used to manage support requests and communications.
• Security, monitoring and fraud-prevention providers, for logging, application monitoring, abuse detection and account protection.
• Analytics and marketing providers, where enabled and where any legally required consent has been obtained.
• Professional advisers, including accountants, auditors, insurers and legal advisers.
• Government authorities, courts and regulators, where disclosure is legally required or reasonably necessary to protect legal rights.
• Other websites owned and operated by TNWOIH LLC, where necessary to reconcile payments, fulfill source-site orders, prevent fraud or provide centralized wallet and checkout services.

Service providers are permitted to process personal information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

We do not sell personal information for money. We do not disclose personal information for third-party advertising purposes except where clearly disclosed and where any consent required by applicable law has been obtained.

8. Payments and financial information

Payments are processed by Stripe or another payment provider disclosed at checkout. LDplace does not store your full payment card number or card security code.

We may receive and retain information relating to a payment, including:

• Payment status
• Transaction and payment-provider references
• Amount, currency and tax information
• Billing name, email and address where provided
• Refund, dispute and chargeback information
• Fraud-prevention and risk information

Payment confirmation may continue to be processed after you close the checkout window or browser page. Server-side notifications from the payment provider may be used to confirm the payment, update your Service Credit balance and maintain transaction records.

9. International transfers

TNWOIH LLC and some of our service providers operate in the United States and other countries. Your information may therefore be transferred to, stored in or processed in countries different from the country where you live.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction. Where required by applicable law, we use appropriate contractual, organizational or legal safeguards for international data transfers.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining transaction records, resolving disputes, preventing fraud, enforcing agreements and complying with legal obligations.

Retention periods may vary depending on the type of information:

• Account information is generally retained while your account remains active and for a reasonable period after account closure.
• Brand Profile information is generally retained while your account remains active or until you delete or replace the information, subject to backups and legal requirements.
• Generation records, including prompts, settings, status, outputs and provider references, may be retained to provide history, downloads, retries, support, auditability and fraud prevention.
• Generated logo and social media assets may be retained while your account remains active so that you can access and download them.
• Failed-generation records may be retained to investigate errors, document Service Credit reversals and prevent duplicate processing.
• Financial, payment, tax and accounting records are retained for the period required by applicable law and legitimate accounting requirements.
• Security and technical logs may be retained for a limited period appropriate for security monitoring, troubleshooting and fraud prevention.
• Support communications may be retained for quality, dispute-resolution and legal purposes.

Information may remain in backups for a limited period after deletion from active systems. We may also retain information where necessary to comply with law, establish or defend legal claims, prevent fraud or enforce our agreements.

11. Your rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Lodge a complaint with a competent data-protection or regulatory authority.

These rights may be subject to legal exceptions. For example, we may need to retain transaction, tax, fraud-prevention or legal records even after a deletion request.

We may request information reasonably necessary to verify your identity and protect your account before processing a privacy request.

12. Account deletion and generated content

You may request account closure through our Contact page or by emailing support@ldplace.com.

When an account is closed, access to Brand Profiles, generation history, generated logos, social content and downloadable assets may be removed. You should download any outputs that you wish to retain before requesting account deletion.

Account deletion does not necessarily require the immediate deletion of information that we must retain for legal, tax, accounting, fraud-prevention, dispute-resolution or security purposes.

13. Cookies and storage

LDplace uses cookies, local storage and similar technologies to support:

• Authentication and account sessions
• Security and fraud prevention
• Checkout and payment state
• Generation-status tracking
• Language and interface preferences
• Cookie-consent preferences
• Analytics and marketing where permitted

Essential technologies are necessary for the Services to function. Non-essential analytics or marketing technologies are disabled until valid consent is obtained where required by applicable law.

You may manage cookies through your browser or available cookie-preference controls. Disabling essential cookies may prevent login, checkout or other features from working correctly. See our Cookie Policy for additional information.

14. Security

We use administrative, technical and organizational safeguards designed to protect personal information.

These measures may include:

• Access controls and authenticated workspaces
• Encryption in transit
• Secret and credential management
• Database access restrictions
• Private storage for generated assets
• Audit and security logs
• Payment-webhook signature verification
• Rate limiting and fraud-prevention controls
• Service Credit transaction idempotency
• Least-privilege administrative access
• Backups, monitoring and incident-response procedures

No security program can guarantee absolute protection. No method of transmission over the Internet or method of electronic storage is completely secure.

15. Data breaches

If we become aware of a personal-data breach, we will investigate and take reasonable steps to contain and remediate the incident.

Where required by applicable law, we will notify affected individuals and relevant authorities within the legally required period.

16. Children

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that personal information has been collected from a person under 18 without appropriate authorization, we will take reasonable steps to delete it.

17. Third-party links and social media platforms

The Services may contain links to third-party websites or social media platforms. This Privacy Policy does not govern the privacy practices of those third parties.

LDplace currently provides generated social content for you to review and publish. Unless expressly stated otherwise, LDplace does not connect to or publish directly to your social media accounts.

When you publish content to Instagram, Facebook, LinkedIn, TikTok, X or another platform, that platform’s privacy policy and terms apply to your activity.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, providers, business practices or applicable law.

Changes will be posted on this page together with an updated “Last updated” date. Where required by applicable law, we may also provide notice through the Services or by email.

Continued use of the Services after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy, except where additional consent is required by applicable law.

19. Contact

For privacy questions or requests, contact us at:

Email: support@ldplace.com

Mailing Address:
TNWOIH LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
USA